OUR PROCESS

You’ll hear a lot about process at CMR. It’s not just something we do, it’s who we are. Every detail of the way we work is engineered to be managed and measured.

Our commitment to Lean Six Sigma process engineering creates absolute efficiency within our organization, and more importantly, it creates efficiency for our customers. We’ve streamlined every aspect of the recovery process from end to end using process mapping, statistical analysis, and outcome testing.

timeline for claims

1. Receive File

We can receive files in any format.

2. Account Recovery

This includes direct contact, insurance finding and filing, quality assurance

3. Payment

We post all payments and adjustments in our claim recovery system. CMR accounts for, reconciles, and provides bi-monthly and/or monthly statements for efficient and easy accounting.

4. Legal

When a suit is filed, CMR manages the legal process utilizing client-approved attorneys.

5. Reporting

All claim data is tracked for reporting purposes. CMR can report on nearly every aspect of a customer’s claim information. Customer reports range from open claims, to cycle time, to recovery reports on an activity and actuarial basis.

people working on whiteboard

PROCESS IS AT OUR CORE

CoreFour is the set of foundational principles and values driving our business. It gives us a unique perspective and guides our actions.

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PROCESS
Everything is a process and everything can be measured. Each action must be scalable and repeatable. Every process can be improved.
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RESULTS
Align objectives to drive performance. Report data for insight and adjustment. Produce better results than customers and competition.
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CULTURE
Live and breathe the purpose. Be authentic and transparent in all we do. Do the right thing in every interaction. Healthy competition works.
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EXPERIENCE
Apply successes and failures for improvement. Better ideas through different perspectives. Pure focus on our core function.

WORK TOGETHER

At CMR, we consider ourselves an extension of your business.

We work with customers to improve their bottom line in the most effective manner possible. Our 30 years of experience positions us as trusted leaders in damage recovery and subrogation. Our commitment to Lean Six Sigma process engineering results in optimized and efficient processes.

We believe our process gives measurable purpose to each individual and step; tasks become easier to pursue and complete. This methodology yields better results and more data than our competition, or our customers, could achieve on their own. We’re proud of the authentic, transparent culture we’ve cultivated, and thrive on healthy competition. Everything we do culminates in a positive experience, from a customer service representative who enjoys his or her work to our customers who found a smarter way to improve their bottom line.

We enjoy sharing our process philosophy; if you’d like to understand more, give us a call and we can talk more in-depth about it.

work together with CMR

CMR is not a fit for all organizations. We have identified specific characteristics that are important for building a successful relationship and working together. These are a few examples of questions we typically ask a potential customer considering CMR:

  • Do you value process and data?
  • Do you process a high volume of claims?
  • Do you want to improve your process and recovery results?
  • Are you restricted from creating an incentivized culture?
  • Has your recovery experience reduced your learning curve enough to double your returns?
  • Do you want to work with a partner, not a vendor?
  • Do you want to have a high level of engagement in the process?
  • Are you a clear communicator?

Drop us a line. We're ready to talk!